MetaTrader 4 FAQ

Get some answers regarding our MetaTrader 4 platform by browsing through these frequently asked questions.


1. MetaTrader 4 terminal indicates the 'Invalid Account' error. What should I do?

Possible solutions:

  1. You have entered an incorrect login (account number) or incorrect password from your trading account. If you forgot your password, please check your e-mail that was provided during your registration in Trader's Room and find there a mail from MTrading that was sent to you confirming your registration – your login details were included in this e-mail. Please make sure that the password is entered correctly and all symbols (lowercase & uppercase) are the same as provided to you during registration.
  2. For the Demo accounts the server name must be MTrading-Demo. For real accounts the server name must be MTrading-Live.
  3. Please note that the Login for Metatrader 4 is your trading account number of M.Standard or M.Pro account. In order to trade you will need to use the Trader’s password that you received when you opened your account. Your Investor's password is a read-only password that will let you view the movement of the markets but will not allow you to trade. Be sure that your Login and Password do not have any spaces or gaps before after them.
2. MetaTrader 4 terminal indicates the 'Account is disabled' error. What should I do?

Your real account hasn't been activated yet. In order to activate your account for trading, certain sum of money must be deposited to your account (in EUR or USD). Demo accounts do not require activation. Contest accounts are activated automatically at the beginning of contest.

3. MetaTrader 4 terminal cannot connect to my trading account ('No connection' error). What should I do?

Possible solutions:

  1. Please check your internet connection, maybe it is your Internet Service Provider's (ISP) problem. Try to surf web pages which are hosted in various countries of the world. If some pages cannot be opened, contact your ISP's Technical Support.
  2. Try to disable or configure your antivirus and/or firewall software that is installed on your computer, it may block some internet connections of MetaTrader 4 terminal. The internet communication ports 443 and 444 should be opened and available to terminal.exe application. If opening these ports won't help, you can try to completely disable the firewall/antivirus and restart your PC.
  3. If you are trading from your work PC, connection to the internet may pass through a proxy-server. Please ask your System Administrator to provide you with the proxy server's details such as IP address, type of proxy and port. You should then enter this data into your MetaTrader 4 terminal ('Tools' menu > Options > Server > Enable proxy server > Proxy).
  4. Please ask your System Administrator about availability of ports in your office network. If ports 443 and 444 are closed, you won't be able to use MetaTrader 4 terminal. You can ask your System Administrator to open this port.
4. I constantly receive the 'Market Closed' error when trying to open orders. What should I do?

Possible solutions:

  1. The trading session on this financial instrument has not started yet. Please check the trading hours indicated on this table (click on any instrument to see further details).
  2. If you are trying to buy or sell a Future Contract, please check, maybe it has expired and the trading is closed. Sometimes, 1-2 days before the expiration date, the Future Contracts might be switched to 'close only' status, hence opening new trades becomes prohibited.
  3. Try restarting your trading platform.

5. MetaTrader 4 terminal indicates the 'Not enough money' error.

If there is not enough free funds ('Free margin') available on your trading account for opening a position, you will receive such error. Please check from Trader's Calculator what amount of margin is required for a particular trading instrument and calculate the standard or hedged margin for all of your opened positions. If you see that there is not enough money to open a new position, you can close some of your existing positions or deposit additional funds to your trading account.

6. MetaTrader 4 terminal indicates the 'Trade context busy' error.

Wait some time and try again, your previous order has not been executed yet or the trading server has not received it because of some problems with your internet connection. In any case, restarting the MetaTrader 4 terminal should help in resolving the problem.

7. I can't find the full history of performed transactions in MetaTrader 4.

Please navigate to 'Account history' tab in the 'Terminal' window and select the 'All history' option from the right-click menu.

8. I want to receive a detailed statement of my trading results.

Please navigate to 'Account history' tab in the 'Terminal' window and select the 'Save as Detailed Report' option from the right-click menu.

How to interpret the Detailed Report:

Total net profit — financial result of all trades. This parameter represents the difference between 'Gross profit' and 'Gross loss';

Gross profit — the sum of all profitable trades in monetary units;

Gross loss — the sum of all unprofitable trades in monetary units;

Profit factor — the ratio between the gross profit and the gross loss in percents. One means that these sums are equal;

Expected payoff — mathematical expectation of win. This parameter is calculated statistically and represents the average profit / loss factor of one trade. It can also be considered as showing the expected profitability / unprofitability of the next trade;

Absolute drawdown — difference between the initial deposit and minimal level below the deposit;

Maximal drawdown — the largest loss of the local maximum in the deposit currency and in percents of the deposit;

Total trades — total amount of trade positions;

Short positions (won %) — amount of short positions and the profit percentage thereof;

Long positions (won %) — amount of long positions and the profit percentage thereof;

Profit trades (% of total) — the amount of profitable trade positions and their part of the total trades, in percents;

Loss trades (% of total) — the amount of unprofitable trade positions and their part of the total trades, in percents;

Largest profit trade — the largest profit among all profitable positions;

Largest loss trade — the largest loss among all unprofitable positions;

Average profit trade — average profit value within a trade (sum of profits divided by the amount of profitable trades);

Average loss trade — average loss value within a trade (sum of losses divided by the amount of unprofitable trades);

Maximum consecutive wins (profit in money) — the longest series of profitable trade positions and the sum of their profits;

Maximum consecutive losses (loss in money) — the longest series of unprofitable trade positions and the sum of their losses;

Maximal consecutive profit (count of wins) — the maximum profit within one series of profitable trades and the corresponding amount of profitable trades;

Maximal consecutive loss (count of losses) — the maximal loss within one series of unprofitable trades and the corresponding amount of unprofitable trades;

Average consecutive wins — average amount of profitable positions in consecutive profitable series;

Average consecutive loss — average amount of unprofitable positions in consecutive unprofitable series.

9. What time is shown in the MetaTrader 4 terminal?

The trading platform indicates the EET (GMT+2, during Daylight Savings GMT+3).

10. 'Buy Limit' or 'Take Profit' order that was placed on a Sell position has not been executed, although the price on a chart has reached the order's price. Why?

Charts in MetaTrader 4 are generated using only Bid prices; Sell orders are executed at Ask price (you can see the both prices in MetaTrader 4 terminal, 'Market Watch' window). The difference between these prices is spread. Please take this fact into consideration as well when placing pending orders.

11. Why there is no such volume of trade as '0.1' in the MetaTrader 4 'Order' window's drop-down list?

You can manually input any volume you want, starting from 0.01 Lots and with the incremental step of 0.01 Lots. For example, you can input '0.12' or '0.03'.

12. Why aren't all of the available instruments displayed in 'Market Watch' window of MetaTrader 4 terminal?

In order to see the full list of available instruments, please select the 'Show All Symbols' option from the right-click menu in the 'Market Watch' window. It is recommended to repeat this procedure at least once a month, because new contracts are added regularly and some expired contracts (i.e. futures) are removed from the list.

13. What are the MetaTrader 4 system requirements for PC, Pocket PC or Smartphone?

The PC version of MetaTrader 4 Client Terminal can operate under Microsoft Windows 95/98/Me/2000/2003/2008/XP/Vista/Seven. Hardware requirements are limited with software ones.

MetaTrader 4 Mobile for Pocket PC requires Windows Pocket PC 2002 or higher.

MetaTrader4 Mobile for Smartphones requires Windows Mobile 2003 Smartphone Edition and later versions.

14. What are the IP addresses of MTrading trading servers?

If you have already signed up and have opened a real trading account (received your login/password), we recommend to download and install the MetaTrader 4 terminal from our website, it’s the simplest and most convenient way because all addresses of our trading servers are already integrated into the terminal, you need only to start the terminal and connect to your trading account.

If any other version of MetaTrader 4 terminal has been already installed to your computer, you can use this terminal for further trading on real MTrading. accounts or create a demo-account directly from it. Please use the following server addresses in order to connect to MTrading trading environment. You need to enter any of these addresses in the File > Login [Server] or in Tools > Options [Server] text fields.

Servers for real accounts (MTrading-Live):

Servers for demo accounts (MTrading-Demo):

Servers for MT5:

15. What should I do if my internet connection has been lost but I need to open or close a trade?

Despite the fact that MTrading places great importance on the stability and security of its trading systems, there is always a possibility of errors or failures occurring as internet and other technological systems can be vulnerable to malfunctions.

For such cases, MTrading highly recommends that each customer familiarizes with the additional trading opportunities available, such as installing the trading platform on another laptop / PC or downloading a mobile trading platform application on a tablet / smartphone.

In the event that AM’s online trading facilities are malfunctioning or otherwise unavailable to the customer, MTrading provides a possibility to use (as a contingency measure only) a phone dealing service for the execution of the customer's trading orders.

MTrading’s phone dealing service is reachable on a 24-hour basis from Monday to Friday at +372 6 309 306. The phone dealing service is provided only in English, Estonian or Russian.

Each customer, who wishes to use the phone dealing service, is previously identified by the dealer of MTrading. For such purposes each customer must present their Account Number (MetaTrader account opened with AM) and Phone Dealing Password. The customers' orders are accepted by the dealer only after completion of proper identification.